Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

As long as your product is unopened you can return your item within 30 days. If your product is opened and unsuitable, you can return your item within 30 days for a full refund.

To start a return, you can contact us at kuyi@kuyiessentials.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kuyi@kuyiessentials.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the replacement.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kuyi@kuyiessentials.com.